SKL Bathroom Renovations Melbourne Privacy Policy

Last Updated: May 20, 2025

Introduction

SKL Bathroom Renovations Melbourne (“we,” “our,” or “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business, whether through our website at https://www.sklbathroomrenovationsmelbourne.com.au/, in person, by phone, or through other communication channels.

By accessing our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Full name and title
• Contact information (email address, phone number, residential address)
• Billing and payment information
• Property details relevant to service provision
• Information about your existing bathroom renovation needs
• Communication preferences
• Service history and preferences
• Information provided when requesting quotes or services
• Feedback, inquiries, or correspondence you submit to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on those pages
• Referral sources and exit pages
• Date and time of visits
• Click patterns and interaction with our site

This information is collected using cookies, web beacons, and similar technologies. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We collect and use your personal information for the following purposes:

• To provide and improve our bathroom renovation services
• To process and fulfill your requests for quotes, installations, repairs, or maintenance
• To communicate with you about appointments, service updates, and warranty information
• To send you important notices regarding your services or changes to our policies
• To manage our business relationship and respond to your inquiries
• To process payments and maintain billing records
• To comply with legal and regulatory requirements
• To detect and prevent fraudulent activities
• To improve our website functionality and user experience
• To understand customer preferences and enhance our service offerings
• To provide personalized marketing communications and offers with your consent

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a contract when we provide services you have requested
• Your consent, where you have explicitly agreed to the processing
• Our legitimate interests, which include providing and improving our services, managing customer relationships, and ensuring the security of our business operations
• Compliance with legal obligations applicable to our business

Disclosure of Your Information

We may share your personal information with the following third parties:

• Service providers and contractors who assist in providing our services (including licensed tradespeople, contractors, and installation technicians)
• Suppliers and manufacturers of bathroom renovation materials and equipment
• Payment processors and financial institutions
• Professional advisers (such as lawyers, accountants, and insurers)
• Government and regulatory authorities when required by law
• Third-party marketing partners (with your explicit consent)

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure network infrastructure with firewalls and encryption
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements for staff
• Staff training on data protection and privacy procedures
• Secure storage and handling of physical documents
• Regular backups to prevent data loss

While we take all reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of the information we collect.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services to you
• Complying with legal, accounting, or reporting obligations
• Maintaining appropriate business records
• Resolving disputes
• Enforcing our agreements

When personal information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Under Australian privacy law, you have certain rights regarding your personal information. You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Withdraw consent for processing based on consent
• Object to processing in certain circumstances
• Request restriction of processing in certain circumstances
• Request portability of your data where technically feasible
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, products, or services. These third parties have separate and independent privacy policies. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Marketing Communications

With your consent, we may use your contact information to send you marketing communications about our services, promotions, and industry news. You can opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us directly using the details below
• Updating your communication preferences in your account settings (if applicable)

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

SKL Bathroom Renovations Melbourne

Email: info@sklbathroomrenovationsmelbourne.com.au
Website: https://www.sklbathroomrenovationsmelbourne.com.au/

Complaints

If you believe your privacy has been breached, please contact us immediately. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone at 1300 363 992.